:root{
  --bg:#f6f7fb; --card:#fff; --ink:#101828; --muted:#667085; --line:#eaecf0;
  --brand:#2563eb; --brand-2:#1d4ed8; --ok:#12b76a; --warn:#f79009; --bad:#f04438; --info:#0ba5ec;
  --r:16px; --sh:0 6px 24px rgba(15,23,42,.06);
}
*{box-sizing:border-box}
html,body{height:100%;margin:0}
body{font-family:'IBM Plex Sans Arabic',system-ui,-apple-system,"Segoe UI",Roboto,sans-serif;background:var(--bg);color:var(--ink);font-size:15px}
button,input,textarea{font:inherit}
h2,h3,h4{margin:0}
.muted{color:var(--muted);font-size:13px}
.err{color:var(--bad);min-height:1.2em;margin:6px 0 0;font-size:13px}
[hidden]{display:none!important}

.btn{border:0;border-radius:12px;padding:10px 16px;cursor:pointer;font-weight:700;background:#eef0f7;color:var(--ink);transition:.15s}
.btn:hover{filter:brightness(.97)}
.btn.primary{background:linear-gradient(135deg,var(--brand),var(--brand-2));color:#fff}
.btn.ghost{background:transparent;border:1px solid var(--line)}
.btn.small{padding:6px 10px;font-size:13px}
.btn.danger{background:var(--bad);color:#fff}
.link{background:none;border:0;color:var(--brand);cursor:pointer;margin-top:10px}

/* login */
.login{min-height:100%;display:grid;place-items:center;background:radial-gradient(1200px 600px at 20% -10%,#e0e7ff,transparent),radial-gradient(900px 500px at 110% 110%,#ede9fe,transparent),var(--bg)}
.login-card{width:min(400px,92vw);background:var(--card);border-radius:24px;box-shadow:var(--sh);padding:32px;display:flex;flex-direction:column;gap:14px}
.login-card label,.dlg label{display:flex;flex-direction:column;gap:6px;font-size:13px;color:var(--muted)}
input,textarea{border:1px solid var(--line);border-radius:12px;padding:10px 12px;background:#fafbff;color:var(--ink);width:100%}
input:focus,textarea:focus{outline:2px solid #c7d2fe;border-color:var(--brand)}
.logo{display:flex;align-items:center;gap:10px}
.logo b{display:block;font-size:18px}
.logo small{color:var(--muted)}
.logo-mark{width:40px;height:40px;border-radius:12px;background:linear-gradient(135deg,var(--brand),var(--brand-2));color:#fff;display:grid;place-items:center;font-weight:800;font-size:20px}

/* layout */
.app{height:100vh;display:grid;grid-template-columns:320px 1fr 420px;grid-template-rows:64px 1fr;grid-template-areas:"top top top" "side main detail"}
.top{grid-area:top;display:flex;align-items:center;gap:20px;padding:0 20px;background:var(--card);border-bottom:1px solid var(--line)}
.top-stats{display:flex;gap:18px;color:var(--muted);font-size:13px;margin-inline-start:10px}
.top-stats b{color:var(--ink);font-size:18px;margin-inline-end:4px}
.top-actions{margin-inline-start:auto;display:flex;gap:8px}
.side{grid-area:side;background:var(--card);border-inline-end:1px solid var(--line);display:flex;flex-direction:column;min-height:0}
.search{margin:12px;width:calc(100% - 24px)}
.rep-list{overflow:auto;padding:0 8px 12px}
.rep{display:flex;gap:12px;align-items:center;padding:12px;border-radius:14px;cursor:pointer;transition:.15s}
.rep:hover{background:#f5f6fb}
.rep.sel{background:#eef2ff}
.avatar{width:42px;height:42px;border-radius:50%;background:#e0e7ff;color:var(--brand);display:grid;place-items:center;font-weight:800;position:relative;flex:none}
.avatar .dot{position:absolute;inset-inline-end:-1px;bottom:-1px;width:12px;height:12px;border-radius:50%;border:2px solid #fff;background:#cbd5e1}
.avatar .dot.on{background:var(--ok)}
.rep-info{min-width:0;flex:1}
.rep-info b{display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.rep-info small{color:var(--muted)}
.chip{font-size:11px;padding:3px 8px;border-radius:999px;background:#eef0f7;color:var(--muted);white-space:nowrap}
.chip.shift{background:#d1fae5;color:#065f46}
.chip.rec{background:#ffe4e6;color:#9f1239}
.chip.off{background:#f1f5f9;color:#64748b}
.chip.inactive{background:#fee2e2;color:#991b1b}
.main{grid-area:main;position:relative;min-height:0}
#map{position:absolute;inset:0}
.empty-hint{position:absolute;bottom:20px;left:50%;transform:translateX(-50%);background:rgba(255,255,255,.95);padding:10px 16px;border-radius:999px;box-shadow:var(--sh);font-size:13px;color:var(--muted);z-index:500}
.detail{grid-area:detail;background:var(--card);border-inline-start:1px solid var(--line);display:flex;flex-direction:column;min-height:0}
.detail-head{display:flex;justify-content:space-between;align-items:flex-start;padding:18px 20px 10px}
.detail-head-actions{display:flex;gap:6px}
.tabs{display:flex;gap:4px;padding:0 12px;border-bottom:1px solid var(--line)}
.tab{background:none;border:0;padding:10px 14px;cursor:pointer;color:var(--muted);font-weight:700;border-bottom:2px solid transparent}
.tab.active{color:var(--brand);border-color:var(--brand)}
.tab-pane{overflow:auto;padding:16px 20px;flex:1}
.kpis{display:grid;grid-template-columns:repeat(3,1fr);gap:10px;margin-bottom:18px}
.kpi{background:#f7f8fc;border-radius:14px;padding:12px}
.kpi b{display:block;font-size:20px}
.kpi small{color:var(--muted)}
.list{display:flex;flex-direction:column;gap:10px;margin-top:10px}
.item{border:1px solid var(--line);border-radius:14px;padding:12px 14px}
.item-h{display:flex;justify-content:space-between;align-items:center;gap:8px}
.item-h b{font-size:15px}
.item p{margin:6px 0 0;white-space:pre-wrap}
.item audio{width:100%;margin-top:8px;height:36px}
.item.msg.instruction{border-inline-start:4px solid var(--warn)}
.item.msg.message{border-inline-start:4px solid var(--info)}
.status{display:flex;gap:6px;flex-wrap:wrap;margin-top:8px}
.status .chip.done{background:#dcfce7;color:#166534}
.day{display:flex;justify-content:space-between;align-items:center;cursor:pointer}
.day:hover{background:#f7f8fc}
.composer{display:flex;flex-direction:column;gap:8px;padding:12px;border:1px dashed var(--line);border-radius:14px;background:#fafbff}
.seg{display:flex;gap:14px;font-size:13px;color:var(--muted)}
.seg label{display:flex;align-items:center;gap:6px;cursor:pointer}
.row{flex-direction:row!important;align-items:center;gap:8px!important}
.row input{width:auto}

dialog{border:0;border-radius:22px;padding:0;box-shadow:0 20px 60px rgba(15,23,42,.2);width:min(440px,92vw)}
dialog::backdrop{background:rgba(15,23,42,.35);backdrop-filter:blur(2px)}
.dlg{padding:24px;display:flex;flex-direction:column;gap:12px}
.dlg-actions{display:flex;justify-content:flex-end;gap:8px;margin-top:6px}

.toast{position:fixed;bottom:24px;left:50%;transform:translateX(-50%);background:var(--ink);color:#fff;padding:10px 18px;border-radius:999px;z-index:2000;box-shadow:var(--sh)}

.marker{width:34px;height:34px;border-radius:50% 50% 50% 0;transform:rotate(-45deg);background:#94a3b8;border:3px solid #fff;box-shadow:0 4px 10px rgba(0,0,0,.25);display:grid;place-items:center}
.marker span{transform:rotate(45deg);color:#fff;font-weight:800;font-size:13px}
.marker.shift{background:var(--ok)}
.marker.rec{background:var(--bad)}
.marker.sel{outline:3px solid var(--brand)}
.leaflet-container{font:inherit}

@media (max-width:1100px){
  .app{grid-template-columns:280px 1fr;grid-template-rows:64px 1fr 1fr;grid-template-areas:"top top" "side main" "side detail"}
  .detail{border-inline-start:0;border-top:1px solid var(--line)}
}
@media (max-width:720px){
  .app{grid-template-columns:1fr;grid-template-rows:64px 220px 1fr 1fr;grid-template-areas:"top" "side" "main" "detail"}
  .top-stats{display:none}
}

/* chat */
.chat-pane{display:flex;flex-direction:column;padding:0!important;min-height:0}
.chat-log{flex:1;overflow:auto;padding:16px 16px 8px;display:flex;flex-direction:column;gap:6px;background:#fafbfe}
.day-sep{align-self:center;font-size:11px;color:var(--muted);background:#eef0f7;padding:3px 10px;border-radius:999px;margin:8px 0}
.bubble{max-width:78%;padding:10px 12px;border-radius:16px;font-size:14px;line-height:1.5;position:relative;word-break:break-word}
.bubble .b-body{white-space:pre-wrap}
.bubble.admin{align-self:flex-start;background:var(--brand);color:#fff;border-end-start-radius:4px}
.bubble.rep{align-self:flex-end;background:#fff;border:1px solid var(--line);border-end-end-radius:4px}
.bubble.instruction{background:#fff7e6;border:1px solid #fde1a8;color:var(--ink);align-self:flex-start;border-end-start-radius:4px}
.bubble .b-title{font-weight:700;display:flex;gap:6px;align-items:center;margin-bottom:4px}
.bubble .meta{display:flex;gap:6px;align-items:center;justify-content:flex-end;font-size:11px;opacity:.75;margin-top:4px}
.bubble.admin .meta{color:#fff}
.bubble .meta .st{font-weight:600}
.bubble .meta .st.ack{color:#bbf7d0}
.bubble.instruction .meta .st.ack{color:#067647}
.chat-composer{border-top:1px solid var(--line);padding:10px 12px;background:#fff;display:flex;flex-direction:column;gap:8px}
.chat-input-row{display:flex;gap:8px;align-items:flex-end}
.chat-input-row textarea{flex:1;resize:none;max-height:120px}
.btn.send{width:44px;height:44px;padding:0;border-radius:12px;font-size:16px}
.seg.small{font-size:12px}
.badge{display:inline-grid;place-items:center;min-width:18px;height:18px;padding:0 5px;border-radius:999px;background:var(--bad);color:#fff;font-size:11px;font-weight:700;vertical-align:middle}
.rep .badge{margin-inline-start:4px}
.rep-info small.preview{display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;color:var(--ink);font-size:12px;opacity:.8}
.marker{border-radius:50%;transform:none;width:38px;height:38px;border:3px solid #fff;background:#98a2b3;box-shadow:0 4px 14px rgba(16,24,40,.25)}
.marker span{transform:none;font-size:13px}
.marker::after{content:"";position:absolute;inset:-8px;border-radius:50%;border:2px solid currentColor;opacity:0;}
.marker.shift{background:var(--ok);color:var(--ok)}
.marker.shift::after{animation:pulse 2s infinite}
.marker.rec{background:var(--bad);color:var(--bad)}
.marker.rec::after{animation:pulse 1.2s infinite}
@keyframes pulse{0%{transform:scale(.6);opacity:.8}100%{transform:scale(1.6);opacity:0}}
.verified{color:var(--ok);font-size:12px;font-weight:600}

.two{display:grid;grid-template-columns:1fr 1fr;gap:10px}

/* AI analysis */
.ai{margin-top:12px;border-top:1px dashed var(--line);padding-top:10px}
.ai-h{display:flex;align-items:center;gap:8px;margin-bottom:6px}
.ai-h .grow{flex:1}
.ai-score{display:flex;align-items:baseline;gap:4px;margin:4px 0}
.ai-score b{font-size:26px;color:var(--brand)}
.ai-score span{color:var(--muted);font-size:13px}
.ai-sum{margin:6px 0 4px;line-height:1.6}
.ai h5{margin:10px 0 4px;font-size:13px;color:var(--muted);font-weight:600}
.ai ul{margin:0;padding-inline-start:18px;line-height:1.6}
.ai li{margin-bottom:2px}
.ai .small{font-size:12px;margin-top:6px}
.ai-bars{display:grid;grid-template-columns:1fr 1fr;gap:6px 14px;margin-top:10px}
.bar{display:grid;grid-template-columns:110px 1fr 22px;align-items:center;gap:8px;font-size:12px;color:var(--muted)}
.bar i{display:block;height:6px;background:#eef0f7;border-radius:3px;overflow:hidden}
.bar b{display:block;height:100%;background:var(--brand);border-radius:3px}
.bar em{font-style:normal;font-weight:700;color:var(--ink)}
.transcript{margin-top:10px;max-height:260px;overflow:auto;background:#fafbfe;border:1px solid var(--line);border-radius:10px;padding:10px;font-size:13px;line-height:1.7}
.transcript .ts{color:var(--brand);font-variant-numeric:tabular-nums;margin-inline-end:6px;font-size:11px}
.bubble.summary{background:#f0f7ff;border:1px solid #bfdbfe;color:var(--ink);align-self:flex-start;border-end-start-radius:4px;max-width:88%}